FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: For orders within the continental USA: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the confirmation Invoice after your order has been approved.

For International orders: shipping fees are determined by LuggagePlanet.com and not the online estimated shipping. Please email (norwalkluggage@yahoo.com) or call us 1800-355-6213 before placing your international order so we can provide an estimated shipping fee.

Q:What is your return policy?
A: Luggageplanet offers the following Returns Policy: If you are not completely satisfied with your purchase, you may return your unused merchandise within 15 days for a prompt refund. Excluding shipping costs, your credit card will be credited for the price of the item(s) and any taxes. Shipping costs will not be refunded if you cancel your order after the item has been shipped. A return shipping label will be created and send to you for orders within the continental US. Return Orders outside the continental US are responsible for return shipping charges. No Restocking fees

Q: Do you ship internationally?
A: Yes, LuggagePlanet.com will ship to most international locations. Please note that shipping fees to international locations will be determined by us and not the estimated shipping fees in the shopping cart. Email us your address before placing an order so we can give you an estimated shipping cost. email us :norwalkluggage@yahoo.com (all international orders are subject to approval before shipping orders; therefore, your order will be delayed.

Q: How can I contact a person?
A: Our toll free telephone number is 1800-355-6213. Fax 203-838-9262. Email:Norwalkluggage@yahoo.com

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